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Returns

We’re committed to providing you with high-quality products, but we understand that sometimes things don’t work out. If you’re not satisfied with your purchase, we offer a hassle-free return and exchange process.

RETURN POLICY

If you wish to return or exchange an item, please make sure your request meets the following conditions:

  • Items must be returned within 14 days of receipt.
  • The item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Returns must be made in the original packaging.
  • Return shipping costs are the responsibility of the customer.
Return portal

Once your return is received and inspected, we will process your refund or exchange within 7 business days. You will receive an email confirmation with the details of your refund or exchange.

To return all or part of an order, the items that the customer wishes to return must be sent via courier in a secure package.

The refund will be made to the payment method used to make the purchase within a maximum period of 7 working days after the item arrives at our warehouse. Please note that we cannot refund the original shipping cost, except for defective orders or orders incorrectly shipped by us. Any item(s) purchased on sale the total refund will be the same as the purchase price, taking into account that we will subtract the shipping cost, which will depend on each geographical location.

It is important to note that we will not accept returns of Estafette Studios garments that have not been purchased through www.estafettestudios.com